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We get it. No one wants to read about a bunch of policies when they are about to get beautified.  But it’s a necessary part of running a business that serves an awesome group of clients like you (did we mention how good looking you are, too?).   But here we are. As much as we love you, we have to cover a couple of things to make sure this is a relationship that will continue long into the future. 

 

THE LITTLES

We love the babies.  We love them when they are fat and juicy and we love them when they toddle.  We especially love them when they grow up because they are going to go to prom, get married and be future clients along the way (we have a lot of those!).  But here’s the deal. Abstra(kt) Studio is a small salon with limited space and seating that doesn’t serve strollers, car seats, or kiddos on their iPads in the waiting area very well.  And when they toddle, we worry. There are chemicals and hot instruments and traffic throughout the space (have you seen our team hustle?).  Not to mention, for many of our clients this is the only pampering time they have sans kids all month.  So if it is ok with you, even if you have the best behaved kids, who can entertain themselves by the hour on an iPad, or who sleep soundly in their stroller or car seat, it might (we don’t want to say it) be better to leave the wee ones at home.  Or with Grandma.  Or with your best friend who wants to do tradesies with you so she can get her hair did. OR if all else fails, there is a great place right up the street from us, who offers drop-off kid-sitting services.  They are open whenever we are, and you can visit their website for more information. Abstra(kt) Studio is not a kid-friendly environment unless, of course, they are in the chair getting their hair done (sometimes they are our most entertaining clients of the day).

 

But let us say it again so we don’t get in trouble from our moms, we love the babies. 

 

CANCELLATIONS, NO SHOWS, AND TARDY TO THE PARTY

Listen folks, it takes a lot of income to keep this team of people looking as good as we do. We work hard to make sure we maximize all of our appointments each day and make an income to support us…and our people (they come in the two-legged and four-legged variety). So when you cancel without us being able to fill your spot (less than 24 hours notice) we’re in a jam. The kind of jam that looks like this: we sit around, and can’t earn money.  And as ambitious, hardworking people trying to make the world a prettier place, that drives us nutty… and that’s not good for anyone.  

 

So if you have to cancel, no problem.  Life happens, we know. But we’re showing up ready to make the magic happen. So please give us the courtesy of 24 hours notice, and we’ll be happy to see you at your next appointment.  Less than 24 hours notice, we’ll still be happy to see you at your next appointment, but we’re going to charge you anyway in accordance with our policy.  To read more about the official cancellation, no show or late for appointment policy as well as other policies click here.  P.S. Please don’t hate us because we have policies.