CANCELLATION POLICY

 

Your appointments are very important to us. They are reserved just for you with the expectation that if you book time with us, you will honor your appointment. But, we know life happens, and sometimes schedule changes are needed. We require 24 hours advance notice to cancel appointments with no charge. 

 

CONFIRMATIONS AND REMINDERS

We offer you convenient confirmations and reminders via email about your upcoming appointment. 

 

• When you schedule an appointment, you will automatically be sent a confirmation via email. 

• Because we know life is hectic, appointments are systematically confirmed via email 48 – 72 hours in advance to help you avoid the dreaded No Show or Cancellation fees described here.

 

Even with all of these reminders, we suggest that because of the financial penalties you are responsible for, here are some things that can help:

• Cross-check your appointment confirmation and reminder emails with your phone calendar app to determine any discrepancies.  

• Make sure that you mark our confirmation emails as "safe" so they are not filtered to your junk or spam folders.

 

CANCELLING WITH LESS THAN 24 HOURS NOTICE 

Cost impact to you:  50% charge for reserved service amount.

How to:  Our online scheduling will not allow you to cancel with less than 24 hours notice, so cancelling online is not an option. Instead, call the salon at 972-704-3421. We will do our best to find a waitlisted client to take your place. If these attempts are successful, you will not be charged the cancellation fee. 

 

FAILURE TO SHOW

Failure to show for your appointment means we cannot offer your appointment time to a waitlisted client, and means your appointment has gone unfilled.

Cost impact to you:  100% charge for reserved service amount.

 

LATE ARRIVALS

If you arrive for your appointment more than 15 minutes late, we will not have time to accommodate you due to our scheduling structure.

Cost impact to you:  “No Show” fee equivalent to a 100% charge for reserved service amount.

 

WHEN YOU ENTER YOUR CREDIT CARD INFORMATION INTO THE ONLINE SCHEDULING SYSTEM, YOU ARE AGREEING TO THIS POLICY.

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REDO/REFUND POLICY

If for any reason you aren't completely satisfied with your service, please call the salon within 7 days of your appointment.  We will gladly offer a redo by the original stylist within 10 days from the phone call.  If for any reason the original stylist is unavailable or booked, we will offer a redo by another stylist of the same tier or lower.  Please note that many blonding services require multiple sessions to achieve the desired results.  It is at the salon's discretion to determine if this is the case if the desired lightness wasn't achieved.  We do not offer refunds on services or product purchases.

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GREEN CIRCLE SALON

We are proud to be a Green Circle Partner Salon.  Each guest will incur a $2 environmental waste fee reflected at check-out.